Shipping & Returns
This website is operated by the seller “Cizo & Déco”. By visiting our site and/or purchasing a product from us, the visitor or customer accepts our terms, conditions and policies.
This Policy is subject to change without notice.
SHIPPING
Shipping charges are paid for by the customer in the amount agreed upon at the time of purchase. Please note that Cizo & Déco only allows shipping within Canada. In-stock merchandise will ship within 2 to 5 business days.
Business days are from Monday to Friday, excluding holidays.
LOST/DAMAGE PRODUCT
If a product is lost during shipping, the total cost of the item, including shipping, will be refunded to the customer by Cizo & Déco. However, Cizo & Déco will not be held responsible for products damaged during shipping.
SHIPPING CHARGES
Shipping charges apply to most orders, whether they are placed online or over the phone. Additional shipping and handling charges may apply for bulky or special packages. If applicable, this will be indicated in the shipping estimate generated by the customer.
Cizo & Déco offers free delivery in certain areas. We also offer fixed rate, in accordance with your location, if you are not located within an area eligible for free delivery. These options are presented to you at the time of check out.
RETURNS
Most of the products sold by Cizo & Déco are unique. As such, a replacement might not be possible. Instead, the customer might be able to choose from similar products available in our store.
The return of a product is subject to the restrictions of our Vendors. If a product is unsatisfactory, the customer needs to provide an explanation in writing before it can be considered for a refund, in addition to selecting the reason for the return, when completing the on-line request. The customer is responsible for shipping charges and risk of loss on all return shipments, unless the request for a return is a result of an error by Cizo & Déco.
The customer should consider using a traceable shipping service for the return of a product, particularly where the price of the product is significant. Cizo & Déco cannot be hold responsible for not receiving your returned products.
Grounds for returning a product
- Wrong product received
- Wrong product ordered
- Problem with the Product
Non-Returnable / Non-Refundable Products
- Custom-made or personalized products
- Products on sale
- Vendor-restricted Products
- Products purchased through a special order
- Quilts
- Gift Cards
- Any washed or worn product made of fabric (clothing, etc.)
Returning period
To benefit from a refund, the customer must return the product within 7 days following the receipt of the order. Otherwise, the product is considered accepted and not refundable. Please also refer to the “Non-Returnable Products” to determine if a refund applies.
IMPORTANT:
A damaged product should never be accepted by the client upon its delivery. The customer should carefully verify the package received from the carrier. If the customer accepts a damaged product from the carrier, the customer must contact Cizo & Déco on the same day the shipment is accepted to arrange for a carrier inspection and a pickup of the damaged product, if necessary. Timely receipt of this information is necessary for Cizo & Déco to file a damage claim with the freight carrier and avoid delays in returns and replacements. Meanwhile, the customer must note the damages to the product, on the carrier’s shipping slip, prior to the carrier leaving the premises. Both the customer and the carrier must sign the shipping slip to acknowledge these damages. The customer must keep the product and its original packaging for return process. A 20% restocking fee may apply to an incomplete return.
Return Address
All returnable products should be sent to: Cizo & Déco, 24 D’Auteuil, Chelsea (Qc), J9B 1N9, Canada.
REFUND
Refunds are granted on a case-by-case basis in the form of an in-store credit. Should a return be accepted by the Vendor, Cizo & Déco will notify the customer accordingly and confirm the amount of the credit (an amount equal to the original purchase price and freight paid for the Product, less any applicable restocking fees) that will be applied to the customer’s account.
INQUIRIES
Questions about this Policy should be addressed to the store manager.